ShopNerd Refund and Cancellation Policy

1. Scope

This policy applies to subscription fees paid by merchants ("Sellers") to ShopNerd (operated by Cecamarty Technology Solutions) for access to the ShopNerd platform at shop.nerd.ug.

2. Subscription Fees

• New Sellers are charged an initial fee of UGX 10,000 for their first month of access. This is a paid onboarding fee, not a free trial.
• Following the first month, Sellers are billed a recurring monthly subscription fee (UGX 20,000–50,000, depending on plan) for continued access to the platform.

3. Refund Policy

All subscription payments are final and non-refundable, including the initial UGX 10,000 fee and recurring monthly charges, except in the limited circumstances below.

Refunds will only be issued where:

• A Seller was charged in error or duplicate (e.g. billed twice for the same period)
• ShopNerd failed to provide access to the paid service for a material portion of the billing period due to a platform fault on our end
• Required by applicable law

Approved refunds are processed to the original payment method within 5–10 business days.

4. Cancellation

• Sellers may cancel their subscription at any time from their account settings or by contacting hello@nerd.ug.
• Cancellation stops future billing but does not entitle the Seller to a refund for the current billing period already paid.
• Upon cancellation, Sellers retain access to the platform until the end of the period already paid for.

5. How to Request a Refund

Sellers who believe they qualify for a refund under Section 3 should contact hello@nerd.ug with their account details, the transaction date, and reason for the request. We aim to respond within 3 business days.

6. Disputes

Sellers are encouraged to contact us directly to resolve billing issues before initiating a chargeback with their bank or card issuer, as this allows us to investigate and resolve the issue faster.